Kitchen and Bath Marketing 2012

October 22, 2011

I am truly amazed by the speed at which we are not only exposed to new technologies and platforms, but are required to leverage and embrace them.   And with each new love affair, there is a savvy marketer discovering how we should make it a part of our integrated marketing plan.

There was a time when we had the time to warm up to a new technology before we “needed” to employ it.  According to Advertising Age’s History of Advertising 1704-1999, 1704 saw the first newspaper ad; it took 218 years, until 1922, when the first radio broadcast was sold to an advertiser.   19 years later, in 1941, the first TV commercial, featuring a Bulova watch hit the air.  Ahhh… a simpler time.  We could take our time to get comfortable with the new-fangled fads.

But today, we are required to move at warp speed – consider that the first web browser was born in 1990, by 1995 the web had an estimated 16 million users, three years later there were 147 million users that went to 500 million by 2001.  Facebook launched in 2004; YouTube in 2005; Twitter in 2006; the iPhone in 2007; the first Android smartphone in 2008; and the iPad in 2010.  Each one of these technologies/platforms/innovations has become an integral and required aspect of our integrated marketing programs.

As you begin your 2012 marketing plans, keep these truths in mind:

You need a presence on mobile devices:

  • 40% of Tablet & Smartphone owners use them while watching TV (Nielsen)
  • 17% of women / 21% of men looked up product information because of a TV commercial (Nielsen)
  • 79% of consumers use a smartphone to help with shopping (Google: ZMOT)

You need to put video to work for you – on TV… online …on handheld devices.

  • 37% of shoppers were stimulated to make a purchase decision by a TV ad (Google: ZMOT)
  • 83% of moms say they do online research after seeing TV commercials for products that interest them (Google: ZMOT)
  • 74% of consumers remember an ad when viewed across media platforms (TV+PC+Phone+Tablet) (Nielsen)
  • In August of 2011 YouTube was the 5th most popular web brand with 127.9 million visitors, spending 1 hour and 42 minutes EACH on the site (Nielsen)
  • Q2 2011 – 36.2% more Mobile subscribers are watching video on a mobile phone than a year earlier (Nielsen)

These are just two critical areas, but there are more… and as the technology advances, you need to be ready to make it work for you in bringing leads to your kitchen & bath showroom.

Consider developing a fully Integrated Marketing Program for 2012 where you can leverage your resources to best fit your market, your customer and your budget.  And, of course I am always available to help you get started.  Email info@kitchenmarketing.com to get started

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ZMOT? OMG!

August 20, 2011

Last week a friend of mine directed me to a new book that has dramatically focused the way I look at marketing.  When I first began reading ZMOT: Winning the Zero Moment of Truth I took it with a grain of salt (to say the least); as it is written by Jim Lecinski, Google’s Managing Director, US Sales & Service and I envisioned a commercial in book form.  But reading quickly dismissed that notion.  Google is in the business of collecting data and using it to help businesses (including their own) sell product in a more efficient way.  ZMOT is simply naming the way we shop today (and should market), whether it is Business to Business or Business to Consumer; whether it is widgets or kitchens the process has evolved with the technology around us.  And individual kitchen and bath professionals better adapt.

For years I have been discussing the concept of integrated marketing for your kitchen and bath business.  In this blog I have talked about how there is no magic bullet that will singularly drive traffic to your showroom – not TV commercials, not your website, not magazines, not social media sites, not seminars, not anything by itself,  but rather a combination, an integrated approach that will move a consumer to close.   Let me explain.

The way it was:

We marketed based on three critical moments in the shopping/buying experience

  1. Stimulus:  the consumer is spurred to a product or service by an outside stimulus such as a TV commercial, print ad, seeing his/her neighbor’s new kitchen – something that stimulates the consumer to consider a purchase.
  2. Shelf (AKA – First Moment of Truth (FMOT)): the consumer goes to the store, sees a great display, speaks with the right sales person, something in the buying experience (at the shelf – the point of decision; the moment of truth) draws the consumer to purchase.
  3. Experience (AKA – Second Moment of Truth (SMOT)): the consumer has a great experience with his/her purchase and is a customer for life.  Contrary, a bad experience sends him/her down a different path the next time.

The way it is:

We have added a fourth critical moment in the shopping/buying experience.

  1. It begins as the three step did, with a stimulus.  But between the stimulus and the FMOT – enter:
  2. ZERO MOMENT OF TRUTH (ZMOT): Before today’s consumer looks to the shelf, they look to the internet for websites, for blogs, for reviews, for examples, for any information that will help them in their decision making process.
  3. THEN they move onto the First Moment of Truth,
  4. followed by the Second Moment of Truth.

84% of Americans Engage in ZMOT Activities Prior to Purchase

The book proves the following stats (among others):

Question: When you were considering purchasing [product] what sources of information did you seek out to help with your decision?  (red is ZMOT; green is FMOT)

  • 50% – Searched online, used search engine (net)
  • 49% – Talked with friends/family about the product
  • 41% – Looked at the product package in the store
  • 38% – Comparison shopped products online
  • 37% – Read brochure/pamphlet about the product in the store
  • 36% – Sought information from a product brand/manufacturer website
  • 33% – Talked with a salesperson or associate in the store
  • 31% – Read product reviews or endorsements online
  • 30% – Looked at signage/display about the product in the store
  • 22% – Sought information from a retailer/store website
  • 22% – Read comments following an article/opinion piece online
  • 20% – Talked with a customer service representative on the phone
  • 19% – Tried a sample/experienced the product in a store
  • 18% – Became a friend/follower/”liked” a brand

The consumer is not only heading to the computer in the den, but to the computer in their pockets, as well.

As the author states “Mobile is an Accelerant – Don’t let anyone tell you mobile is the future.  It’s already here. Lorraine Twohill (Google’s Global CMO) gave me a great statistic on this: Two-thirds of us sleep with our mobile phones right beside us.  So that’s around 3.3 billion people who have cellphones with them day and night.”

“The way we use those mobile phones will keep changing. With GPS technology, location-based services for local businesses will be off the charts. And who knows what the next killer app will be?”

For the Kitchen and Bath industry, the killer app is The Kitchen & Bath Channel.  It was created by kitchen and bath professionals for kitchen and bath professional explicitly to give our subscribers the ZMOT edge!  Our vision is that The Kitchen & Bath Channel will become the one stop (online and mobile) for the consumer in every ZMOT (red) statistic above.

I invite you to join us today to take advantage of this marketing revolution BEFORE your competitor does… imagine stealing a customer away from your competitor with the touch of a finger for $300 or less a year!go ahead and click to learn more…


The Changing Face of Marketing Your Kitchen & Bath Business

August 13, 2011

As regular followers are aware, each week I endeavor to find a marketing gem that you can put into practice immediately in your kitchen and bath showroom; something that will help drive traffic in a “less than stellar economy”.

This week, in an effort to answer the question “where should I place my marketing dollars for the greatest return on my investment?” I landed on a new study: “2011 Social Media Matters Study” by BlogHer and sponsored by Ketchum.

I want to share some of the findings and place them in context for the kitchen and bath industry.

First you should know that the respondents of the BlogHer audience consist of 2,763 women and 98 men who are blog users. The data was secured from a network sample: survey fielded across 2,500 blogs & 25MM+ audience – ages 18-76.

The report stated that “everyone is an early adopter [to technology] – thanks to mobile devices. Adoption rates of new services and tools are high, but volatile”.

The BlogHer audience is labeled “early adopters” and the percentages below supports that assertion.  All figures are 2011 percentages as compared to 2010.

  • Facebook – 2011: 84%; up 1% from 2010
  • YouTube – 63%; up 6%
  • Smart Phone Mobile & Apps – 57%; up 32%
  • Social Media Games – 21%; up 4%
  • Read Blogs – 94%; down 2%
  • Message Boards – 41%; down 4%
  • Watch TV/Media Online 42%; down 14% (while YouTube is up 6%)
  • Twitter – 39%; down 13%

The study continues by telling us that “Women have an ever increasing appetite for media. Despite few declines in usage, we have made time for new choices. Mobile is driving early adoption & rapid abandonment.”

In the Kitchen and Bath industry, we know we need to reach women to be successful.  This study shows us that women are using new technologies, social media and blogs – it follows that as kitchen and bath professionals, we need to incorporate theses technologies and tools into our overall integrated marketing plans.

Z promotion & design, through our new program, The Kitchen & Bath Channel provides kitchen and bath professionals with a cost-effective, simple way to employ new technologies.  Immediately, we can place you in the mobile marketplace, on YouTube and Tweet you hundreds of Twitter followers.  And as we prepare to launch our upcoming versions, you will have new opportunities to reach your target market utilizing the latest marketing tools as they appear and without the hassles of having to keep up yourself!


Lights… Camera… Action!

June 26, 2011

Are you ready for the re-discovery of TV… or more accurately the re-emergence of Video?  There was time the kitchen and bath industry shied away from video, because TV was the only platform for displaying your images – and it was an expensive proposition.  As video technology improved, costs came down and potential delivery systems increased, more kitchen and bath professionals turned to video loops in showrooms, home shows, DVDs for potential clients and for some – the Internet.  Today there is no excuse to ignore marketing with video.  Online video is growing at astonishing rates…

Here are some stats to get your heart pumping (according to Media Recruiting Group)

During the month of May 2011 –
YouTube:  8,860,520,000 total video streams were logged during the month of May for an increase of 1.3% over the previous month.  And if that is not mind boggling enough, the average American spent 2 hours and 31 minutes on YouTube during the month.  Add to that another 135,168,000 video streams on Facebook and you’re looking at a lot of potential exposure for your kitchen and bath business.

And allow me the latitude to make a prediction from my crystal ball… Christmas 2011 will see the opening salvos of the Google TV vs Apple TV battle for your eyeballs.  And those “TVs” will be pulling videos from the likes of YouTube and Facebook to your [traditional] TV set.

So, how can you capitalize on this explosion?   Simple – Get in the Game!

  1. Professional Photography – all those high-quality, professionally shot photographs you published in magazines make excellent high-definition videos.  See The Royal Cabinet Company video on The Kitchen & Bath Channel.
  2. Professional Videographer – as with photography, don’t try to save a few bucks shooting your showroom, your project or yourself by yourself.  Take a look at this video on The Kitchen & Bath Channel from Roomscapes in Laguna Niguel, CA to see what a professional videographer can do.
  3. Pre-Production – before you begin any shoot have scripts and shot sheets ready for a variety of video projects, it will save you time and money.
  4. TV Commercials – marketing on TV or Cable has been very effective for kitchen and bath professionals in this economy.  When you shoot the commercial, be sure to shoot a lot of extra “B-roll” that you can edit later for additional commercials or other projects (see #3 above).
  5. Online Video Portals  – take advantage of existing video destinations online for displaying your videos such as:

When you consider the number of places you can showcase your video, your marketing investment becomes very affordable.

If you have a video you want to display on The Kitchen & Bath Channel (YouTube), contact me and we’ll post it on the channel.  If you need video, would like some clarification about using video in your marketing plan, we are available to assist – just contact us.


How to Attract Kitchen & Bath Customers in Today’s Economy

June 4, 2011

We all know that selling a kitchen or bath design project is not like selling a widget – it’s a process that is based on a potential customer finding you, learning about you, meeting you, trusting you, and accepting you.   In this unstable economy it’s a long, and time consuming process.

Before the “great recession” it was different… remember?  Money flowed more freely, opulence was in vogue, and customers were willing to wait until YOU were ready to begin their project.  The tables have turned.  Money is tight, cost is driving design decisions and you are now one of a dozen “remodelers” in the mix.

It seems many kitchen and bath professionals are not willing to accept the new reality.  They are not willing to spend money to make money, as the old adage goes.  There is a feeling among many professionals that a single marketing avenue will bring in new business.  Are you among them?

  • If you think your Facebook page alone will bring new clients, you are incorrect.
  • If you think your Blog alone will bring new clients, you are incorrect.
  • If you think Search Engine Optimization (SEO) alone will bring new clients, you are incorrect.
  • If you think Search Engine Marketing (SEM) alone will bring new clients, you are incorrect.
  • If you think your Website alone will bring new clients, you are incorrect.
  • If you think your TV Commercial alone will bring new clients, you are incorrect.
  • If you think your Magazine Ad alone will bring new clients, you are incorrect.
  • If you think your Direct Mail Piece alone will bring new clients, you are incorrect.

See the pattern?  The answer you are looking for is known as Integrated Marketing.   It is just what it sounds like – it is integrating all your potential marketing and advertising avenues together under a single message based on your competitive advantage.  Think of it as the place where traditional media, the Internet and newer marketing technologies come together to engulf your market with your message.   If it sounds scary, it’s not really – you may just need a guide.


Social Snooping worthy of 007

May 28, 2011

I was surprised this past week when a business I am following posted a question I considered to be confidential, somewhat proprietary information.  The question the owner posted to his followers was innocuous enough, or so it seemed on the surface.  But it was seeking a response regarding a possible business alliance – would the follower consider this an opportunity worth pursuing?  What the business owner likely didn’t realize was that among his followers were competitors, members of the press and dozens of others he probably didn’t even know.  Add to that his, and all his followers privacy settings, their ability to tweet and repost and you are set for a world-wide announcement, you may not be ready to make.

If you are going to use social media, use it responsibly.  I hate to sound like a PSA for alcohol, but if you’re going to participate, understand the risks.

Facebook has taken off among Kitchen & Bath industry professionals.  Spend time on any of the LinkedIn kitchen and bath industry discussion groups and you’ll see that “liking” one another’s Facebook pages are among the most “discussed” discussions.  Be sure you know who “likes” you.  Your customers and their friends – that’s who you are looking for; or your competition (local or regional).

As a marketing professional, I encourage my clients to first and foremost determine their competitive advantage in their marketplace.

How?

Among my suggestions – snoop on your competition to determine what they do, how they do it, how successful they are at it, etc.

Snooping is getting easier with new technology.  In the “olden days” you needed to watch for TV commercials, find brochures, search for ads and maybe wait for a home show.  Today just “like” them on Facebook, visit their website(s), Blog(s), follow them on Twitter… what’s next?

Are you making it easier for your competition to size you up?  There is a fine line between enticing your customers to come visit to learn more and putting it all out there for the world (your competitors) to see.

As Stg. Phil Esterhuas of Hill Street Blues always said – “Hey, let’s be careful out there.”


Facing Facebook

May 14, 2011

The interaction between social networking sites is nothing short of amazing.  In at least three of the kitchen & bath industry LinkedIn groups to which I belong, there are ongoing discussions regarding link exchanges among kitchen and bath professionals’ Facebook pages… and it works like a charm.  Business owners are “meeting” and “liking” one another’s pages.  But to what end?   That is what I want to delve into a bit today.

We all know that we need at least 25 “likes” to get a username for our Facebook page – if this is news to you, and you have 25 or more likes go to facebook.com/username to select one for your page.  The username will serve you well in your marketing efforts.  The LinkedIn group discussions are a wonderful tool for reaching your username threshold.  Beyond that – from 26 to your first thousand… these LinkedIn discussion groups hold very little value if you are a showroom owner whose marketing efforts are business to consumer.

Once your username is in place, it’s not about how many followers can I collect… it’s all about how many “qualified” followers can I collect.  Qualified followers should fit the target market you have outlined in your marketing plan.  Those people living within a certain geographic area, at a specific income level, of a certain age-range, etc.  This is where more “traditional” advertising techniques play a role.  Driving your target market to your Facebook page may be a better tactic than sending them to your website.

Studies indicate that your Facebook (and Twitter) followers are following you in order to get something from you… a discount, the inside scoop on new products, etc.  You also have the ability to immediately update, add photos, coupons, links and more without waiting for your webmaster to update your site – which can sometimes takes days or weeks.  But the absolute BEST part of driving traffic to your Facebook page – your visitors have agreed to receive your postings… getting your name, your face, your products into their collective psyches as often as you post and they login.  – AND remember, they have requested that you do this!  With a strong enough following, you can be less concerned with fighting the Google SEO battles – let your Facebook page drive traffic to your website.

[An aside:  SEO is still vital to those doing their initial research, so don’t ignore it, but reevaluate your marketing tactics and budget expenses].

So visit and like my Facebook pages:

Facebook.com/Zpromotion

Facebook.com/KitchenAndBathChannel


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