The latest blog postings for the Kitchen Marketing Blog can be found at The Kitchen & Bath Channel – click the logo above to read the latest articles.
During the holiday season a friend of mine went a big box to purchase Christmas lights. Suddenly, to her surprise an apron approached her and asked not if she needed help choosing lights, but rather – “Are you happy with your kitchen?”
“Are you happy with your kitchen?” repeated the apron. “Is there anything you would change about your kitchen, if you could?”
“Sure” my friend responded suddenly realizing that she had become the victim of a sales call.
The apron continued with “did you know that we will come to your home, take a look at your kitchen, measure and give you design ideas – all at no cost to you?”
The big boxes have a pipeline to thousands, make that millions of shoppers who are in the store for nothing remotely related to a new kitchen. Yet their sales team is planting the seed… shoppers like my friend are likely to go home and every flaw in their kitchen becomes magnified. It becomes exacerbated by crowds of holiday revelers and family. Come January the seed germinates the customer comes back to the store to take them up their offer!
…in the meantime, you’re reviewing your year with disdain and wondering how to generate additional showroom traffic.
The short answer is Marketing.
For your consideration –
- What if your apron was a commercial on HGTV, The Food Network or DIY? Your audience is “in the store” and you are stimulating them to buy with a great offer.
- What if the customer visited a big box, became frustrated and stormed out of the store? Would they know to come to you next? Have you considered the mobile app of the Kitchen & Bath Channel?
- What if the big box germinated the seed, but the customer went directly to the computer or mobile device, rather than back to the store… are you be there to be found?
Believe me, after working with the Kitchen & Bath industry exclusively for over ten years, I have seen the highs and lows. You cannot pull the plug on marketing and hope to survive, but you can be more effective in how you spend your marketing dollars. Yes, you can compete against the big boxes and win!
If you want additional information or have questions – don’t hesitate to contact me.
Leave a Comment » | apps, Integrated Marketing, kitchen and bath integrated marketing, Kitchen and Bath Web Marketing, kitchen design marketing, Marketing, ZMOT | Tagged: Integrated Marketing, Kitchen and Bath Industry, kitchen and bath marketing, Kitchen and Bath Professionals, kitchen marketing, kitchen sales | Permalink
Posted by zpromotion
I am truly amazed by the speed at which we are not only exposed to new technologies and platforms, but are required to leverage and embrace them. And with each new love affair, there is a savvy marketer discovering how we should make it a part of our integrated marketing plan.
There was a time when we had the time to warm up to a new technology before we “needed” to employ it. According to Advertising Age’s History of Advertising 1704-1999, 1704 saw the first newspaper ad; it took 218 years, until 1922, when the first radio broadcast was sold to an advertiser. 19 years later, in 1941, the first TV commercial, featuring a Bulova watch hit the air. Ahhh… a simpler time. We could take our time to get comfortable with the new-fangled fads.
But today, we are required to move at warp speed – consider that the first web browser was born in 1990, by 1995 the web had an estimated 16 million users, three years later there were 147 million users that went to 500 million by 2001. Facebook launched in 2004; YouTube in 2005; Twitter in 2006; the iPhone in 2007; the first Android smartphone in 2008; and the iPad in 2010. Each one of these technologies/platforms/innovations has become an integral and required aspect of our integrated marketing programs.
As you begin your 2012 marketing plans, keep these truths in mind:
You need a presence on mobile devices:
- 40% of Tablet & Smartphone owners use them while watching TV (Nielsen)
- 17% of women / 21% of men looked up product information because of a TV commercial (Nielsen)
- 79% of consumers use a smartphone to help with shopping (Google: ZMOT)
You need to put video to work for you – on TV… online …on handheld devices.
- 37% of shoppers were stimulated to make a purchase decision by a TV ad (Google: ZMOT)
- 83% of moms say they do online research after seeing TV commercials for products that interest them (Google: ZMOT)
- 74% of consumers remember an ad when viewed across media platforms (TV+PC+Phone+Tablet) (Nielsen)
- In August of 2011 YouTube was the 5th most popular web brand with 127.9 million visitors, spending 1 hour and 42 minutes EACH on the site (Nielsen)
- Q2 2011 – 36.2% more Mobile subscribers are watching video on a mobile phone than a year earlier (Nielsen)
These are just two critical areas, but there are more… and as the technology advances, you need to be ready to make it work for you in bringing leads to your kitchen & bath showroom.
Consider developing a fully Integrated Marketing Program for 2012 where you can leverage your resources to best fit your market, your customer and your budget. And, of course I am always available to help you get started. Email firstname.lastname@example.org to get started
Leave a Comment » | Android, android app, apps, Blackberry, Blogging, Google TV, Integrated Marketing, iPad, iPhone, kitchen and bath dealer, kitchen and bath integrated marketing, Kitchen and Bath Professionals, Kitchen and Bath Web Marketing, kitchen design marketing, Marketing, marketing with video, Mobile Apps, Social Media for the Kitchen & Bath Industry, YouTube for Kitchen and Bath, ZMOT | Tagged: blackberry apps, facebook, Integrated Marketing, iPhone, Kitchen and Bath Industry, kitchen and bath marketing, Kitchen and Bath Professionals, kitchen and bath social media campaign, kitchen marketing, kitchen website marketing, social media, video marketing, web marketing, youtube, youtube marketing | Permalink
Posted by zpromotion
I recently went to an NKBA Chapter meeting where one of the most technologically advanced ovens was featured. Although I have been dubbed by many a “technology guru”, I was agog – it never dawned on me that I would ever be required to download software updates in order to cook a casserole. But, apparently the future is now – calling Jane Jetson! (chuckle now if you’re old enough to get the reference)
The designers surrounding me (young and old alike) were not surprised. Perhaps they had read about it, gotten the head’s up from their rep, seen it before or even anticipated this advancement.
And that’s what surprised me! because many of these same designers seem to fear technology in their marketing efforts. Effective marketing means anticipating and keeping up with the latest technological trends and turning them into sales opportunities. It was true of radio in the 1920s and 30s; TV in the 1940s and 50s; Internet advertising in the 1990s and 2000s; and the emerging mobile opportunities of today.
Your website is no longer enough of an edge. SEO is confusing, difficult and expensive to corral and everyday new technology gives birth to new marketing opportunities… and all you want to do is design and build kitchens, bathroom and other living spaces. The Kitchen & Bath Channel is your conduit to bridge the “marketing with technology” gap. Our mission is to provide you, the kitchen and bath professional, with easy, cost effective marketing tools, utilizing the latest technology, marketing trends and industry knowledge to drive today’s customers to you.
If you will keep up with design technologies and trends, we will keep up with marketing technologies and trends!
Leave a Comment » | Android, android app, apps, Blackberry, Integrated Marketing, iPad, iPhone, kitchen and bath dealer, kitchen and bath integrated marketing, Kitchen and Bath Professionals, kitchen design marketing, Marketing, Mobile Apps, Search Engine Optimization, SEO, Social Media for the Kitchen & Bath Industry, YouTube for Kitchen and Bath, ZMOT | Tagged: blackberry apps, Integrated Marketing, iPhone, Kitchen and Bath Industry, kitchen and bath marketing, Kitchen and Bath Professionals, kitchen dealers, kitchen design websites, kitchen marketing, kitchen website marketing, mobile apps, showroom marketing, youtube marketing | Permalink
Posted by zpromotion
The last posting on the Kitchen Marketing blog talked about the Zero Moment of Truth (ZMOT) – that moment in the shopping/buying cycle when your customer finds you on their mobile device or computer and determines that you are going to get their business.
The shopping/buying cycle, and therefore the marketing cycle now has four components –
- Research (Zero Moment of Truth)
- Shelf (First Moment of Truth)
- Experience (Second Moment of Truth)
The Zero Moment of Truth has become an all-important factor in the shopping cycle; without your ability to be found at the ZMOT, there is no Shelf, no sale and therefore no Experience. But what drives your customer to the ZMOT? What is the best Stimulus? Where can the kitchen and bath professional invest their marketing dollars and expect the greatest return from their Integrated Marketing Plan? According the studies done by Google™, these are the stimuli to which consumers respond:
- 37% Saw advertisements on television
- 31% Received mail at home from a brand/manufacturer (e.g., catalogue, brochure)
- 29% Saw an ad in a newspaper/newspaper insert
- 28% Read newspaper articles/reviews/information
- 27% Read magazine articles/reviews/information
- 24% Looked at/read magazine advertisements
- 23% Read information in an email received from a brand/manufacturer
- 22% Noticed advertising while browsing online
- 22% Received mail at home from a store/retailer (e.g., catalogue, brochure)
- 21% Watched a TV show that featured the product
- 16% Saw an ad on an outdoor billboard
These figures underscore the importance of developing an Integrated Marketing Plan for your kitchen and bath showroom. With consumers still requiring a stimulus to get them in the shopping mode, you cannot expect your website, Facebook page, Twitter account or other online venture to stimulate business by itself! Your online and mobile presence is your representation at the Zero Moment of Truth – not your way to stimulate consumers into the buying mode.
In fact, one additional figure from the book ZMOT: Winning the Zero Moment of Truth that I found quite telling is that “83% of moms say they do online research after seeing TV commercials for products that interest them”. As you plan your marketing and advertising, consider that TV commercials stimulate 37% of the general audience, but 83% of moms – that female demographic for which we are searching.
Or to secure your place at the Zero Moment of Truth immediately, subscribe to The Kitchen & Bath Channel
Leave a Comment » | Android, android app, apps, Blackberry, Blogging, Integrated Marketing, iPhone, kitchen and bath dealer, kitchen and bath integrated marketing, Kitchen and Bath Media Buying, Kitchen and Bath Professionals, kitchen design marketing, Marketing, Social Media for the Kitchen & Bath Industry, ZMOT | Tagged: blackberry apps, Integrated Marketing, iPhone, Kitchen and Bath Industry, kitchen and bath marketing, Kitchen and Bath Professionals, kitchen and bath social media campaign, kitchen dealers, kitchen marketing, marketing recession, media buys, web marketing | Permalink
Posted by zpromotion
Last week a friend of mine directed me to a new book that has dramatically focused the way I look at marketing. When I first began reading ZMOT: Winning the Zero Moment of Truth I took it with a grain of salt (to say the least); as it is written by Jim Lecinski, Google’s Managing Director, US Sales & Service and I envisioned a commercial in book form. But reading quickly dismissed that notion. Google is in the business of collecting data and using it to help businesses (including their own) sell product in a more efficient way. ZMOT is simply naming the way we shop today (and should market), whether it is Business to Business or Business to Consumer; whether it is widgets or kitchens the process has evolved with the technology around us. And individual kitchen and bath professionals better adapt.
For years I have been discussing the concept of integrated marketing for your kitchen and bath business. In this blog I have talked about how there is no magic bullet that will singularly drive traffic to your showroom – not TV commercials, not your website, not magazines, not social media sites, not seminars, not anything by itself, but rather a combination, an integrated approach that will move a consumer to close. Let me explain.
The way it was:
We marketed based on three critical moments in the shopping/buying experience
- Stimulus: the consumer is spurred to a product or service by an outside stimulus such as a TV commercial, print ad, seeing his/her neighbor’s new kitchen – something that stimulates the consumer to consider a purchase.
- Shelf (AKA – First Moment of Truth (FMOT)): the consumer goes to the store, sees a great display, speaks with the right sales person, something in the buying experience (at the shelf – the point of decision; the moment of truth) draws the consumer to purchase.
- Experience (AKA – Second Moment of Truth (SMOT)): the consumer has a great experience with his/her purchase and is a customer for life. Contrary, a bad experience sends him/her down a different path the next time.
The way it is:
We have added a fourth critical moment in the shopping/buying experience.
- It begins as the three step did, with a stimulus. But between the stimulus and the FMOT – enter:
- ZERO MOMENT OF TRUTH (ZMOT): Before today’s consumer looks to the shelf, they look to the internet for websites, for blogs, for reviews, for examples, for any information that will help them in their decision making process.
- THEN they move onto the First Moment of Truth,
- followed by the Second Moment of Truth.
84% of Americans Engage in ZMOT Activities Prior to Purchase
The book proves the following stats (among others):
Question: When you were considering purchasing [product] what sources of information did you seek out to help with your decision? (red is ZMOT; green is FMOT)
- 50% – Searched online, used search engine (net)
- 49% – Talked with friends/family about the product
- 41% – Looked at the product package in the store
- 38% – Comparison shopped products online
- 37% – Read brochure/pamphlet about the product in the store
- 36% – Sought information from a product brand/manufacturer website
- 33% – Talked with a salesperson or associate in the store
- 31% – Read product reviews or endorsements online
- 30% – Looked at signage/display about the product in the store
- 22% – Sought information from a retailer/store website
- 22% – Read comments following an article/opinion piece online
- 20% – Talked with a customer service representative on the phone
- 19% – Tried a sample/experienced the product in a store
- 18% – Became a friend/follower/”liked” a brand
The consumer is not only heading to the computer in the den, but to the computer in their pockets, as well.
As the author states “Mobile is an Accelerant – Don’t let anyone tell you mobile is the future. It’s already here. Lorraine Twohill (Google’s Global CMO) gave me a great statistic on this: Two-thirds of us sleep with our mobile phones right beside us. So that’s around 3.3 billion people who have cellphones with them day and night.”
“The way we use those mobile phones will keep changing. With GPS technology, location-based services for local businesses will be off the charts. And who knows what the next killer app will be?”
For the Kitchen and Bath industry, the killer app is The Kitchen & Bath Channel. It was created by kitchen and bath professionals for kitchen and bath professional explicitly to give our subscribers the ZMOT edge! Our vision is that The Kitchen & Bath Channel will become the one stop (online and mobile) for the consumer in every ZMOT (red) statistic above.
I invite you to join us today to take advantage of this marketing revolution BEFORE your competitor does… imagine stealing a customer away from your competitor with the touch of a finger for $300 or less a year! – go ahead and click to learn more…
Leave a Comment » | Android, android app, apps, Blackberry, Blogging, Google TV, Integrated Marketing, iPad, iPhone, kitchen and bath dealer, kitchen and bath integrated marketing, Kitchen and Bath Media Buying, Kitchen and Bath Professionals, Kitchen and Bath Web Marketing, kitchen design marketing, Marketing, Mobile Apps, Search Engine Optimization, Search Engine Results Page, Social Media for the Kitchen & Bath Industry, YouTube for Kitchen and Bath | Tagged: adwords, blogging, facebook, google adwords for kitchens, Integrated Marketing, iPhone, Kitchen and Bath Industry, kitchen and bath marketing, Kitchen and Bath Professionals, kitchen and bath social media campaign, kitchen design websites, kitchen marketing, kitchen sales, kitchen showroom, youtube marketing | Permalink
Posted by zpromotion